FAQ

All of the answers, to all of your questions

Have MORE questions?

Go direct to the source by emailing the information wizards who populate our GRADWEAR Customer Support Team at customersupport@gradwear.ca.

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What forms of payment are accepted?

We accept the usual suspects: PayPal, VISA, MasterCard, American Express. Visit any Shopify-powered online store for details.

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Does GRADWEAR have a printed catalogue?

At GRADWEAR we strongly believe in print. We get excited about how words and images on paper can communicate so powerfully. Nevertheless, we do not have a printed catalogue because, you guessed it, we like to keep things digital.

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How do I contact GRADWEAR Customer Support?

For now, polite and charming email messages are the one and only way to contact GRADWEAR Customer Support. Have you noticed that we like to keep things digital? customersupport@gradwear.ca

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Is GRADWEAR shipping FREE?

That depends. Shipping to your school’s GRADWEAR Representative is free. And if you play your cards right, your Rep will probably hand deliver the goods to you, no questions asked. Shipping directly to your preferred address, however, is not free. You’ll be given options for shipping at checkout when placing an order.

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How soon will my GRADWEAR order be shipped?

Ok, so you’re breathless with anticipation, but GRADWEAR quality cannot be had with the immediacy of, say, pepperoni pizza or a ride on Uber. Remember, we make everything from scratch, so kindly allow 4 to 6 weeks from the Order Deadline for manufacturing, production, and shipping.

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How can I be informed of the latest happenings and special offers at GRADWEAR?

Easy peasy. Just sign up for the GRADWEAR Spirit List by sending us your email address. You’ll automatically get all the inside knowledge on everything that’s new and exciting at GRADWEAR.

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I really wanted to be GRADWEAR Rep for my school but a classmate (who I’m not very fond of) has already claimed this coveted title. What can be done?

You’re in a tough spot here. There can be only ONE GRADWEAR Rep per school. So if you have a rival, maybe arrange a hotdog-eating contest or simply debate it out over near the vending machines.

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Um, if I don’t actually graduate because my dog ate my homework, must I return my GRADWEAR?

Of course not! Simply send us a doctor-certified x-ray image of your dog’s stomach contents clearly showing your devoured homework and you can keep your GRADWEAR apparel!


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How do I know what size to order?

Size does matter, of course. That’s why we’ve removed the guesswork with a detailed sizing chart in the product description for every GRADWEAR garment. So take a look and see how you measure up.

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Is GRADWEAR sold in stores or over the phone?

Ours is a digital world—and GRADWEAR is 100% digital, available only through the GRADWEAR online store. Why? We have adopted this model to maximize your ability to customize, order, and sell your decorated apparel with extreme simplicity and utmost efficiency.

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My design skills are actually laughable. Can GRADWEAR help?

We can—and we promise not to laugh. If you lack visual skills or if you have a design vision that cannot be achieved using the GRADWEAR Design Lab, ask our GRADWEAR Customer Support team about placing one of our in-house design magicians on your team.

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What makes GRADWEAR the clear choice for customized decorated apparel?

GRADWEAR is the only source for decorated apparel that dots every i and crosses every t. We offer only high-quality garments, give you easy design tools to create custom looks, and set you up with a simple online store through which you move the merchandise. At last, decorated apparel doesn’t have to include paperwork, headaches, long delays and questionable quality. Say hello to GRADWEAR!

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What exactly is GRADWEAR, anyway?

Duh! GRADWEAR is the future of decorated apparel! Our brand is dedicated exclusively to spirit wear that’s available only through the rather incredible (and incredibly secure) e-commerce platform you’re exploring right now. You create your own custom looks in the GRADWEAR Design Lab, then you make them easily available to fellow graduates for purchase. Become a GRADWEAR Rep and you can even earn sales commission! Hey, you and GRADWEAR can probably conquer the world.

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What happens if I miss the Order Deadline?

At GRADWEAR, deadlines are very sticky—so we adhere to them! Heh heh. Miss your Order Deadline and you’re very likely out of luck, friend. However, very occasionally an Order Deadline is extended, so check back to see if good fortune has smiled upon you.

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Can I cancel or modify my order once submitted?

That’s a tough one. Remember the GRADWEAR approach to deadlines in the question above? Same thing applies to submitted orders. Details such as sizes and colours cannot be changed after the fact. Still, if it’s a matter of life and death, contact our GRADWEAR Customer Support team and plead your case.

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Can I order GRADWEAR from anywhere in the world?

Currently GRADWEAR is available only in North America. If this bums you out, take heart: we will launch GRADWEAR globally in the not-too-distant future. For now, check out the BECOME A REP section for details on joining the movement.

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Is the GRADWEAR website a secure environment?

Absolutely. Your privacy and security are top priority at GRADWEAR—that’s why we insist on only the most advanced security features available online. Your transactions are fully protected, as is your personal information.


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Do GRADWEAR Reps own copyright on the designs they create?

In a word, no. Although we fully expect that many GRADWEAR Reps will do some stunning design work, copyright laws do not extend to decorated apparel. So, if another school mimics or entirely copies your rad GRADWEAR design, you’re going to have to consider it a compliment and get on with your life.

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What kinds of design choices do I have with GRADWEAR?

Besides choosing from a range of vibrant colours, GRADWEAR gives you two main style/design options for decorating your apparel: traditional twill embroidery or screen printing. Designs are created by your school’s GRADWEAR Representative. Hopefully, that’s you! And if custom design is not your thing, check out the GRADWEAR Exclusive Collection.