HAVE MORE QUESTIONS?
Email our GRADWEAR Customer Support Team HERE!
WHAT EXACTLY IS GRADWEAR, ANYWAY?
GRADWEAR assists students in spreading school spirit with premium-quality custom decorated apparel. With GRADWEAR, you choose a bespoke style to rock for decades to come. Grounded in principles such as simplicity, security, and premium quality, GRADWEAR is the complete e-commerce platform for spirit-raising apparel, ideal for students and their school reps.
WHAT MAKES GRADWEAR THE CLEAR CHOICE FOR CUSTOMIZED DECORATED APPAREL?
With years of experience and a team of excellent partners, GRADWEAR is the best source for decorated apparel. For students, we offer exceptional quality and affordability. And for school reps, our one-stop, turn-key platform manages all logistical details including (but not limited to) design, delivery, and tracking, removing hiccups, delays, and quality concerns.
WHAT HAPPENS IF I MISS THE ORDER DEADLINE?
Deadlines are essential to GRADWEAR for maintaining the highest quality while upholding timeline commitments. Please do your best to meet them. That said, extensions may be possible on a case-by-case basis, contact us for more information Here
CAN I CANCEL OR MODIFY MY ORDER ONCE SUBMITTED?
Once an order has been submitted, GRADWEAR works diligently to meet delivery deadlines. Post-order modifications to sizes and colours inevitably slow this process and are not always possible. Please ensure your order is correct at time of submission. However, if unforeseen circumstances make an order change imperative, the GRADWEAR Customer Support team will do its best to accommodate changes.
DO GRADWEAR REPS OWN COPYRIGHT ON THE DESIGNS THEY CREATE?
No. However, since copyright laws do not extend to decorated apparel, it is possible that a third-party could appropriate a coveted design. Our advice is to ensure your amazing design work is also visibly proprietary.
IS THE GRADWEAR WEBSITE A SECURE ENVIRONMENT?
Yes. Your privacy and security are top priorities at GRADWEAR. That’s why we rely on the most advanced security features available online. Your transactions are fully protected, as is your personal information.
CAN I ORDER GRADWEAR FROM ANYWHERE IN THE WORLD?
Proudly Canadian in provenance, GRADWEAR is currently expanding into markets beyond North America! Want to know if GRADWEAR is available where you live? Contact us Here
IS GRADWEAR SOLD IN STORES OR OVER THE PHONE?
To maximize your ability to customize, order, and sell your decorated apparel with simplicity and efficiency, GRADWEAR remains available exclusively online through our digital store.
HOW DO I KNOW WHAT SIZE TO ORDER?
A detailed sizing chart, available for every GRADWEAR garment in the product description area, should take the guesswork out of sizing.
HOW DO I CONTACT GRADWEAR CUSTOMER SUPPORT?
GRADWEAR Customer Support may be accessed via email at email@example.com or toll-free by calling 1-855-905-GRAD (1-855-905-4723).
DOES GRADWEAR HAVE A PRINTED CATALOGUE?
GRADWEAR offers a digital catalogue on request. Contact us for more information here.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept PayPal, VISA, MasterCard, and American Express.
IS GRADWEAR SHIPPING FREE?
Shipping to your school’s GRADWEAR Representative is free. Direct Shipping options are available as well, at a cost. You’ll be given options for shipping at checkout when placing an order.
HOW SOON WILL MY GRADWEAR ORDER BE SHIPPED?
Please allow 6 to 8 weeks from the Order Deadline for manufacturing, production, and shipping.
CAN A SCHOOL HAVE MORE THAN ONE GRADWEAR REP TEAM?
Unfortunately, no. However, a guiding principle of our business is collaboration which we encourage on all fronts. If someone else at your school is already a GRADWEAR Rep, reach out to see if you can join the team! Important reminder though, it is only 1 GRADWEAR.ca rep account per school so please use a log in and password that you can share with those helping out.
HOW CAN I STAY CONNECTED WITH GRADWEAR?
WHAT KINDS OF DESIGN CHOICES DO I HAVE WITH GRADWEAR?
Besides choosing from a range of vibrant colours, GRADWEAR gives you two main style/design options for decorating your apparel: traditional twill embroidery or screen printing. Designs are created by your school’s GRADWEAR Representative.
MY DESIGN SKILLS ARE ACTUALLY LAUGHABLE. CAN GRADWEAR HELP?
We can—and we promise not to laugh. If you lack visual skills or if you have a design vision that cannot be achieved using the GRADWEAR Design Lab, ask our GRADWEAR Customer Support team about assigning one of our in-house designers to your team.