Refund Policy

RETURNS, EXCHANGES AND SHIPPING

Products sold are customized decorated apparel. All sales are therefore final. No returns. No refunds.

 

All orders are based on the information you provide. GRADWEAR will not be held liable for spelling mistakes or other incorrect information that you provide.

Exchanges may be possible, at the discretion on GRADWEAR, where product delivered is defective at time of delivery only. If your product is defective, send us an email to info@gradwear.ca with details of the defect and a picture, and ship your product to: 227 Kinloch Court Ottawa Ontario CA K2J 5S9, within thirty (30) days of your receipt of the defective product.

You are responsible for paying for your own shipping costs for returning your defective item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your replacement product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned defective item.